Support
Get help with ProfileRankers
A real person reads every message. Email us and we’ll respond within 1–2 business days.
Before you email us
Most questions are answered below. If yours isn’t, these details let us fix things on the first reply instead of the third.
- The email on your account — so we can find it. Write from that address if you can.
- What you were doing — scanning a profile, generating a proposal, upgrading, signing in.
- The exact error, and a screenshot if there is one on screen.
- Your browser and version — Chrome, Edge, Brave or Arc.
Please don’t send us your Upwork password or any other password. ProfileRankers never needs one, and we will never ask you for it.
Common questions
Installing, scanning, billing and deleting your data.
How do I install ProfileRankers?
Install ProfileRankers from the Chrome Web Store, then pin it and open the side panel while you are on Upwork. Sign in with your ProfileRankers account — you can create one free, no card required. The web dashboard also works on its own in any modern browser if you would rather start there.
How does the profile scan work?
Open your own Upwork profile, then click Scan in the side panel. ProfileRankers reads the page once, on that click, and scores your headline, overview, portfolio, skills, rate and completeness out of 100. You get a reason for every score, the red flags costing you invitations, and finished replacement text you can paste straight into your profile.
How do I write a proposal?
Open the Upwork job post you want to bid on and click Generate. ProfileRankers reads that brief and your real profile, then drafts a proposal tailored to it. Edit it however you like in the panel, copy it, and paste it into Upwork yourself — the extension never submits anything for you.
Is ProfileRankers safe to use on Upwork?
Yes. ProfileRankers is strictly read-only. It reads a page only when you explicitly click Scan or Generate — never in the background and never on a timer. It never fills in a form, clicks a button, or submits anything on your behalf, and it never asks for your Upwork password. Every proposal is copy-to-clipboard, so you stay in control of what gets sent.
What is included in Free versus Pro?
Free is genuinely free and does not expire: 1 profile scan and 3 proposals every month, with the full AI analysis, red flags and rewrites. Pro is $14.99 per month for 20 scans and 100 proposals, all 3 AI models (Gemini, GPT and Claude), performance analytics and keyword gap analysis.
How do I upgrade, or cancel my subscription?
Upgrade from the Subscription page in your dashboard. You can cancel there too, at any time — there is no cancellation fee and no minimum term. Cancelling stops future charges while your Pro features stay available until the end of the period you have already paid for. Pro also comes with a 30-day money-back guarantee; see the Refund Policy for how to claim it.
How do I delete my account or my data?
Open Settings in your dashboard and choose Delete Account. Deletion is permanent and removes every scan, proposal and setting attached to your account. You can also export everything first from the same page. If you would rather we did it for you, email support and we will handle it.
Does ProfileRankers guarantee more jobs?
No. No third-party tool controls Upwork's search ranking or a client's hiring decision, and you should be sceptical of any tool that says otherwise. ProfileRankers helps you present your experience more clearly and respond to briefs faster, which improves your chances — it cannot promise replies, interviews or hires.
Quick links
Still stuck? Email profilerankers@gmail.com and we’ll take it from there. Billing and payments are handled by Paddle.com Market Ltd, our Merchant of Record — write to us either way and we’ll sort it out with them.